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Customer Letters

Frequently Asked Questions About Our Returns Policy

October 9, 2026 by Author
A cat sitting on a sofa wrapped in plastic with a returns tag tied to its tail

Everything you need to know about sending back a sofa that has been kneaded.

Categories Customer Letters, Showroom News Tags customer service, furniture, pre loved, sofas Leave a comment

Case Study: One Floating Shelf, Pre Knocked Down, and a Cat Named Jasper

September 27, 2026 by Author
A tabby cat sitting on a sagging white floating shelf above a sofa with a vase tipping over

We follow a single shelf from the box to the floor, and from the floor to the sky.

Categories Care and Repair, Customer Letters Tags case study, claws, customer service, furniture Leave a comment

Customer Letter: ‘My Cat Reserved the Bean Bag and Now I Cannot Sit Down’

September 10, 2026 by Author
A large fluffy cat sprawled across a bright blue bean bag with a human perched on the edge

A letter from a worried customer, and our advice on joint ownership.

Categories Customer Letters Tags customer service, furniture, pre loved, sofas Leave a comment

Recent Posts

  • Seasonal Notice: Winter Sale on Armchairs With Only One Remaining Arm
  • Frequently Asked Questions About Our Returns Policy
  • Five Things Not to Say When a Cat Is Sitting on the Sofa You Want to Buy
  • Case Study: One Floating Shelf, Pre Knocked Down, and a Cat Named Jasper
  • Memo to Sales Staff: Stop Demonstrating Comfort for Two Hours

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