Frequently Asked Questions About Our Returns Policy
Everything you need to know about sending back a sofa that has been kneaded.
customer service
Five Things Not to Say When a Cat Is Sitting on the Sofa You Want to Buy
A listicle for shoppers who have found their dream sofa and its current owner.
Case Study: One Floating Shelf, Pre Knocked Down, and a Cat Named Jasper
We follow a single shelf from the box to the floor, and from the floor to the sky.
Memo to Sales Staff: Stop Demonstrating Comfort for Two Hours
A gentle reminder about the difference between a demonstration and a nap.
Customer Letter: ‘My Cat Reserved the Bean Bag and Now I Cannot Sit Down’
A letter from a worried customer, and our advice on joint ownership.